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The Shop

White Rock, BC, Canada

The Shop has transitioned from 10 years of brick & mortar space to online-only. We are still local to The Peninsula, & have updated our shipping & delivery options for you. Thank you for your continued support; for any questions, please reach out anytime.

A Few FAQs

• Where do you ship?

  • Currently, you’ll find shipping rates on our site for Canada-wide delivery (US shipping is paused). If you’re overseas, we are pleased to accommodate your location! Just send us a note or email (hello@thehandpickedhome.com) with your item selections & address; we will have delivery quoted for you & include it as a shipping option for completing your order safely online.

• How much is shipping?

  • All orders throughout Canada are charged a flat-rate shipping fee of $16. Rates via Canada Post are for tracked, expedited delivery & your tracking # is provided once your purchase is ready for shipment.

    • New! Free shipping is available Canada-wide for all orders over $125. Use code FREESHIPCANADA @ checkout. All shipping rates exclude Local Pick-Up items; see more under Why are some items not available for delivery?.

  • Are you local to the Peninsula? Be sure to select local pick-up to skip the shipping charge & swing by our local meet-up point for a grab & go! We will have your items bagged & ready for you on our designated pick-up date, as determined via email. Alternatively, choose local delivery for a small fee of $6 & your order will be delivered straight to your door within the Peninsula parameters; enter your address at checkout to determine if your postal code is eligible.

• How long until my order is shipped?

  • We do our best to get our orders out the door within 1 to 4 business days & keep in contact to include updates & tracking details. If you’d like to check in on your order, we are happy to hear from you! Send us an email with your order number & we can answer any questions you may have. Shipping times vary based on your location, & shipping time is in addition to in-shop processing time.

• Can I make a change to my order details?

  • We try to accommodate every request possible - for this, please contact us immediately or within 24 hours & we will do our best for you. Once your package has been shipped, we are not able to honor any changes.

• Do you accept returns?

  • Online orders are eligible for refunds for 14 days from your ship date for goods* purchased. Please ensure all packaging & tags are intact; all acceptable goods must be in re-sellable condition. *Please note: all food items, jewelry (including Watches), undergarments & SALE items are final sale. Should you find any issues with your order, please email us (hello@thehandpickedhome.com) & we will gladly do our best to help you. Once your return has been reviewed, you will be notified via email & receive a refund in your original form of payment online within 4-5 business days (depending on your bank’s specifications).

• I did not receive my order; what should I do?

  • If you find any issues with delivery, please email us so that we can look into the details for you.

• Why are some items not available for delivery?

  • We have marked some items as local pick-up only based on size, weight & fragility of their nature. Please understand that not all goods we carry are shipping-friendly, but if you’re inclined to have us ship a product that you love that isn’t available for delivery, send us a note! We will do our best to custom quote & make it happen for you!

We want you to love your rad goods! If you have any additional questions that we haven’t helped answer here, please don’t hesitate to reach out to us as we would be happy to assist in any way we can!